Policies

Shipping & Delivery

We at HurulAin bring Luxury 18k Gold-plated Jewellery and Exquisite Abayas to you from the UAE to South Africa, without the added hassle of international shipping costs, courier fees, customs, and unnecessary admin.

  • 18k Gold-plated Jewellery will be delivered to you within 3-5 working days.
  • Abayas will be delivered to you within 4-6 weeks as all items are sourced directly from the UAE. This will allow us to package your order in Dubai and deliver directly to your door in South Africa.
  • In the unlikely event of us not being able to fulfil your order, (for e.g., COVID travel restrictions), refunds will be done through the Original Mode of Payment. PLEASE NOTE: We will notify you in advance if this is the case.

Return & Refund Policy

HurulAin only accepts returns and exchanges if your jewellery is faulty or damaged upon receiving the order, however, we must be notified within 3 days from receiving the order. Please provide a full description of the fault or damage along with images to info.hurulainofficial@gmail.com

Upon receiving your email, our team will inspect the jewellery to confirm if it is faulty or damaged and will reply in due course. All jewellery must be returned in original packaging, must be in its original condition and unworn.

We do not accept returns due to a change of mind.

Kindly note that returns of Abayas are not possible in any case. Once you choose the item, proceed to the checkout and pay, you will not be able to return, exchange, or cancel the order. Kindly note that our Abayas are designed according to standard Abaya sizes.

For any questions please email us at info.hurulainofficial@gmail.com